Frequently Asked Questions
Yes, the product you see in the pictures is exactly what you will receive. We strive for accuracy in our photography and ensure that we accurately represent our jewelry so you can shop with confidence. Each piece is meticulously photographed to capture its unique qualities and details. However, please note that due to the unique nature of some of our materials and the individual craftsmanship of each piece, slight variations may occur.
After completing your purchase, we will send the sales receipt to the email address you provided during the checkout process. Please check your inbox, as well as any spam or junk folders, to ensure you receive this important document. The email will contain a detailed receipt of your purchase, including items bought, prices, taxes, and any discounts applied. If you have not received your sales receipt within a few hours of your purchase, or if you need it to be resent, please contact our customer service team for assistance.
To return an item, you have two convenient options:
In-Store Returns: You can return the item physically to our store free of charge. Simply bring the item along with the original receipt or proof of purchase. Our staff will assist you with the return process, ensuring it is swift and hassle-free.
Returns by Post: If you prefer to return the item by mail, you will need to send it back to us at your own expense. Please package the item securely and include the original receipt or proof of purchase within the package. It's recommended to use a trackable shipping service to ensure your return reaches us safely. Once we receive the item and confirm its condition, we will process your refund.
Please note, items must be returned in their original condition and packaging, with all tags attached.
Yes, items indicated as “out of stock” on our website can still be ordered. In such cases, we prioritize restocking these items within 24 hours. Once restocked, your order will be processed and shipped to you without delay.
We proudly offer global shipping for our customers. Regardless of where you are located in the world, you can order from us, and we will ensure your items are delivered to your doorstep.
