Questions & Answers
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CONTACT INFORMATION
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Frequently Asked Questions
You can find answers to your most asked questions here
Payment Information
Will I receive a recepit?
After completing your purchase, we will send the sales receipt to the email address you provided during the checkout process. Please check your inbox, as well as any spam or junk folders, to ensure you receive this important document. The email will contain a detailed receipt of your purchase, including items bought, prices, taxes, and any discounts applied.
If you have not received your sales receipt within a few hours of your purchase, or if you need it to be resent, please contact our customer service team for assistance.
What payment methods do you offer?
We accept a variety of payment options to ensure your checkout process is convenient and tailored to your preferences. This includes all major credit and debit cards, Google Pay, Apple Pay, and direct bank transfers, providing a wide range of choices to suit different needs.
Additionally, our secure payment system ensures that your transaction is safe, giving you peace of mind regardless of the payment method you select.
Can the country receiving the shipment be different than the country of purchase?
Yes, the country receiving the shipment can indeed be different from the country of purchase.
This flexibility is particularly useful for those who are buying gifts for friends, family, or colleagues living abroad, or for individuals who are moving and need items sent to their new address in a different country.
Do you offer a warranty?
Yes, we offer a warranty on our jewellery to ensure your satisfaction and peace of mind.
However, it's important to note that this warranty does not cover mechanical damage, wear and tear, or damage resulting from improper use or accidents. Our warranty typically covers manufacturing defects and issues that are not caused by the customer. If you believe your jewelry has a defect that falls under our warranty, please contact us for an assessment.
In cases where the jewelry can be repaired, we will do so free of charge under the warranty. For returns or exchanges, our policy includes specific conditions and instructions to ensure a smooth process. We strive to make sure you feel confident and satisfied with your purchase, providing support for any concerns that may arise with your jewelry within the warranty period.
Will I receive the same product that I see in the picture?
Yes, the product you see in the pictures is exactly what you will receive. We strive for accuracy in our photography and ensure that we accurately represent our jewelry so you can shop with confidence. Each piece is meticulously photographed to capture its unique qualities and details.
However, please note that due to the unique nature of some of our materials and the individual craftsmanship of each piece, slight variations may occur.
Will you restock items indicated as “out of stock?”
Yes, items indicated as “out of stock” on our website can still be ordered. In such cases, we prioritize restocking these items within 24 hours. Once restocked, your order will be processed and shipped to you without delay.
Orders and Returns
How long will delivery take?
For international orders, the delivery timeline is typically between 7 to 10 days. This duration allows us to carefully prepare your order, ensuring that it meets our quality standards before it's dispatched.
Once your package is on its way, we strive to deliver it as swiftly and securely as possible, working with reputable shipping partners to navigate through various customs and transportation channels. This timeframe ensures that your items reach you in pristine condition, regardless of where you are in the world.
How can I track my order?
You can track your order through our online tracking system, which will be provided to you after your purchase.
This system allows you to monitor the progress of your shipment in real-time, ensuring you're kept informed about its status from the moment it leaves our warehouse until it reaches your doorstep.
Where can I ship my order?
We proudly offer global shipping for our customers. Regardless of where you are located in the world, you can order from us, and we will ensure your items are delivered to your doorstep.
How much does the delivery cost?
The cost for international shipping is set at 9 euros. This price is designed to cover the necessary logistics and handling required to ensure your order is delivered to you safely and efficiently, no matter where you are in the world.
There are not additional charges if you decide to use our local pickup option.
How can I return an item?
To return an item, you have two convenient options:
In-Store Returns: You can return the item physically to our store free of charge. Simply bring the item along with the original receipt or proof of purchase. Our staff will assist you with the return process, ensuring it is swift and hassle-free.
Returns by Post: If you prefer to return the item by mail, you will need to send it back to us at your own expense. Please package the item securely and include the original receipt or proof of purchase within the package. It's recommended to use a trackable shipping service to ensure your return reaches us safely. Once we receive the item and confirm its condition, we will process your refund.
Please note, items must be returned in their original condition and packaging, with all tags attached.
